Shipping and Delivery

The delivery time is 10-15 working days (Saturday, Sunday and public holidays not included). This period includes the preparation time of the package as well as the delivery time for the items in stock.

Order Confirmation

Once your order has been validated, you will receive a confirmation email. The order processing begins as soon as you confirm your payment. After you ship your order, it is no longer possible to change it.

Zones/tariffs/delivery time

The delivery time can vary from 10 to 15 working days (Saturday Sunday and holidays not included) depending on the location of the items ordered. In fact, depending on the availability of the stocks, your items can be sent from our different warehouses. It is, therefore, possible that you receive the items of your order in two separate parcels.

The delivery time can be extended during holidays and periods of sales and promotional offers.

 

Delivery area

Shipping costs

Delivery time * (working days)

Canada, US

Free 

10-15 working days

 

The delivery time is an indicative estimate. The time indicated starts from the date the order is validated. In the event of a problem with the delivery address, Customs clearance procedure or any other reason beyond our control, the deadlines may be extended.

You have a delay of six months to report a problem of delivery of your parcel. One of our employees will answer you within 48 hours. After that time, your claim will not be taken into account.

Receipt-Confirmation of delivery

Once you have received your parcel, you can sign in to your account to confirm the delivery by clicking on "Confirm Delivery".